How to apply
If you need a live electricity service disconnected:
Fill out an application form
Download the appropriate application form or contact our helpline on 08457 643643.
Read and complete sections 1, 2 & 5 of the appropriate form and gather all the necessary supporting documentation. In section 2, please detail that you require a disconnection. It is important that you give us as much information about the disconnction as possible.
Send in your application to your nearest NIE depot [43kB JPG].
We issue a quotation
Once we receive your completed application we can plan how to disconnect the service. We may contact you to discuss any specific requirements or may need to carry out a detailed site survey before we can issue a quote.
Your quotation will be based on the information you give us using the charging principles outlined in our statement of charges.
You should receive your quotation letter within 15 working days, depending on the scale of the work required and providing we have all the relevant information.
The quotation will include details of costs, information on the disconnection process plus our terms and conditions. Your quotation is valid for 90 days.
You accept the quote and make payment
Your job can be progressed when you accept the terms of the quotation and make any necessary payment as detailed in your quotation letter. If needed, we can then begin to seek the necessary legalities and permissions for the work to go ahead.
Quick acceptance of terms is strongly recommended so we can start the process as soon as possible to help meet any completion date you may have.
We carry out the disconnection on site
We will contact you to agree a date to carry out the disconnection. Our timescales can be between 6 to 12 weeks.
Disconnection confirmation
We will send you a letter stating that the premise has had its electrical connection disconnected after the work has been completed.
When you receive this letter you can go ahead with any site work that required the disconnection.