Critical care register

At Northern Ireland Electricity (NIE), we offer a critical care information service to customers who are dependent on life supporting electrical equipment.

Customers on this register will receive up to date information by phone during a power cut or a planned interruption.

• To access our critical care service please register online
• You can also download a critical care registration form [415kB PDF] and return it to us by post

Please ensure that you provide a contact number for a mobile phone or a handset that is not operated by electricity.

Preparing for a power cut

• Find out how your medical equipment operates. If you are unsure ask your health professional.
• Make sure your battery back-up is always fully charged.
• You may want to consider a temporary move in the case of a prolonged powercut.

Planned interruption of supply

In the event of an interruption that is scheduled by NIE, we will contact you at least three days beforehand and inform you of the expected duration of the interruption.

Nominating a contact

You can provide us with details of a relative, neighbour or friend as an alternative, if we are unable to make direct contact with you. Please make the nominated person aware you have given us their name.

Staying in touch

NIE will write to you on an annual basis to confirm your details. If your circumstances change in the meantime please contact us with your updated information.

Confidentiality

We wish to advise all our customers that the register is confidential and you can be assured that your details will be kept private and only nominated NIE staff will have access to the information.