Your electricity network company
Customer helpline 08457 643 643
Northern Ireland Electricity (NIE) is responsible for building and maintaining the electricity network throughout Northern Ireland. If you are unhappy with any aspect of our customer service please submit a complaint online.
We promise to deal fairly and effectively with your complaint and do everything we can to reach a satisfactory outcome.
We aim to learn from complaints, to improve the service we provide to our customers and to prevent recurrence.
You can also contact by phone on our customer helpline, 08457 643 643 from 8am-5pm Monday to Friday or write to our Customer Relations Manager:
Customer Relations Manager Northern Ireland Electricity Limited, Carn Industrial Estate, Portadown, BT63 5QJ.
Some complaints will need further investigation and we may not be able to give you an immediate answer. In these cases we will advise you within 10 working days. We will make every effort to address your complaint and provide you with an answer as quickly as possible.
The NIE customer helpline 08457 643 643 is open 8am - 5pm Monday to Friday.
Our customer service team is ready to help and answer any questions you may have.
The helpline is open 24 hours to report a loss of electricity supply.