Your electricity network company

Customer helpline
03457 643 643

FAQs

Here is a list of frequently asked questions (FAQs):

  • Why does my keypad meter have to be read?
  • When will this start and how often will my keypad meter be read?
  • What does a meter read involve and how long will it take?
  • Can I phone NIE with my meter reading or submit it online instead of someone calling to my door?
  • Who will read my meter?
  • Can I book an appointment for the meter reader to call at my house?
  • I am a tenant; do I still need to have my keypad meter read or provide a keypad meter reading?
  • What will the meter information/reading be used for?
  • Why don’t you just read keypad meters of the customers who want to switch suppliers?
  • Will there be a charge for having my keypad meter read?
  • If there is a difference in the meter read and the amount that I have already paid, how will this be resolved?
  • Will I still be on a pay-as-you-go system and therefore not receive any bills?
  • What happens if I'm unhappy with the outcome of a complaint to NIE?
  • What is an electricity supplier?
  • Who are the electricity suppliers in Northern Ireland?
  • What is a market message?
  • What is an MPRN?
  • What is the Maximum Import Capacity (MIC)
  • What is a cable jointer?
  • What does an overhead lines person do?
  • What do NIE tree cutters do?
  • What is a plant maintenance electrician?
  • What does a NIE meter reader do?
  • What is a metering electrician?
  • What does a project engineer do?
  • What is a technical engineer?
  • What is a design engineer?
  • What is a planning engineer?
  • How much clearance from the power lines does NIE need?
  • How will I know when tree cutting is required on my property?
  • Why do NIE cut so many trees?
  • Will NIE respect and look after my property during tree cutting work?
  • What is a wayleave agreement?
  • When will I receive my wayleave payment?
  • Why do I not receive a wayleave payment every year?
  • Can you pay my wayleave payments directly into my bank account?
  • Can you take my wayleave payment off my electricity bill?
  • Can the name on a wayleave payment be changed?
  • There is electricity equipment on my land, am I entitled to a payment?
  • Can you send me an uncrossed cheque?
  • Can a payment be split into two or more cheques?
  • I don’t have a bank account – how can I cash my wayleave cheque?
  • Where can I find my grantor number?
  • How do I notify NIE of a change of ownership?
  • When does an exemption to our guaranteed standards apply?
  • As an apprentice where will I be based?
  • What qualifications do I need to apply for the apprenticeship?
  • Where will I be based?
  • Do I have to study in my own time?
  • What if I already have my Btec qualification?
  • How many days a week do I go to College?
  • Where will the various stages of the apprentice recruitment process be held?
  • Can I get an application form posted out?
  • When will I hear if I have been shortlisted?
  • Do I get travel allowance? Or accommodation allowance?
  • Do I have to be able to drive?
  • What age do I have to be to apply for the apprenticeship?
  • Is there an age limit for the apprenticeship?
  • Can I change the date of my test etc?
  • I am dyslexic, can I apply for the apprenticeship and receive help at the testing stage?
  • Can you give me more information about the practical test?
  • How does the current recruitment process operate?
  • Where should I send my completed application for a new connection?
  • What are the voltages on the Northern Ireland Electricity network?
  • What is the difference between micro, small scale and large scale renewable generation?
  • What is the maximum capacity machine you can connect to a single phase supply?
  • What is the 11kV network?
  • What size are the overhead wires and how much electricity can I export?
  • What are limits for microgeneration?
  • How much small scale generation has been connected to the network?
  • How much small scale generation has been connected to the network?
  • What is the connection process for small scale generators?
  • What documentation do I need to send with my application?
  • What type of quotation do you provide?
  • When will I need to pay for my connection?
  • Is it becoming more difficult to connect to the network due to network saturation?
  • What is NIE doing to resolve network limitations?
  • I have submitted all the information required for a generation connection, what happens now?
  • How long will it be before the extent of work required to connect my generator is known?
  • How much will a genearation connection cost?
  • What happens if I do not accept quotation for a the generation connection within the 90 day acceptance period?
  • If I have to reapply for a generation connection will the costs be the same?
  • What is SCADA?
  • What size of transformer is needed for small scale generation?
  • Can I have multiple supplies at various points within my site / farm?
  • I am aware that you will need to cross over a third party’s property to provide my supply. What are my options if this is refused?
  • Can I pay an additional fee to enable my connection offer to be issued sooner?
  • My planning permission is listed as ‘approval’, can I submit my application now and follow up with the planning permission in due course as it will be granted in advance of you having issued the connection offer?
  • What is the difference between stage 1 and stage 2 G83 applications?
  • What is the fit and inform process?
  • What is defined as a close geographical region/area for microgeneration connections?
  • After the transition period, what process will apply if I want to connect microgeneration which is above the new G83 limits?
  • Where the installation includes an inverter, will the new G83 limit be based on the inverter rating?
  • G83/1 has been modified in GB to G83/2 – does NIE intend to move to G83/2?
  • When will I hear from NIE regarding the status of my conditional offer?
  • What if my conditional offer is withdrawn but I would like to be issued with a new offer when the new Statement of Charges is in place?
  • I have made a connection application to NIE recently and have not received an offer yet. What does this mean for me?
  • My conditional offer has been withdrawn / not issued and I no longer wish to proceed. Can I get a refund?
Northern Ireland Electricity Limited - Registered in Northern Ireland - Registered No: NI26041
Registered Office: 120 Malone Road, Belfast, BT9 5HT