Your electricity network company
Customer helpline 08457 643 643
At Northern Ireland Electricity (NIE), we read everyone’s electricity meter every three months.
Find out more about important changes to our meter reading systems.
We pass these readings on to your electricity supplier and they send you a bill. If you are a pay-as-you-go customer, this information is used to update your account.
Some electricity suppliers will ask you to submit meter readings in between our visits. You can either do this directly with them or with us. We will still call at your home or business even if you do give regular readings to your supplier.
Missed our meter reader? Don’t worry, you can avoid an estimate by providing us with your own reading.
At NIE, we now need to read all meters in Northern Ireland even if you have a pre-pay meter and pay your electricity as you go.
Stay safe and make sure you're not caught out by bogus callers. Always check who’s calling at your door.