In the event of a power cut please contact our Customer Helpline 08457 643 643. The helpline is open 24 hours a day and our customer service team is ready to help and answer any questions you may have.

If you are a customer on our critical care register, we will keep in contact with you or your nominated carer. You can join our  critical care register online or by contacting our customer helpline on 08457 643 643.