Be prepared

• Make up flasks with hot drinks and food for use during the supply interruption
• Ensure any sensitive electrical equipment is switched off for the duration of the planned interruption
• Keep your freezer door shut while the electricity supply is off
• Placing a blanket over the freezer will help keep it cold as will filling any spare space inside with newspaper before the electricity is switched off
• Remember to remove the blanket as soon as electricity is restored

If your freezer has a fast freeze facility, switch it on one hour before the electricity is interrupted and keep it on for one hour after the electricity is restored. Depending on the type of freezer you have, it is possible for food to stay frozen for up to 12 hours without power. Check the manufacturer’s handbook for more information.

Customers dependent upon electricity for healthcare needs

If you are a customer on our critical care register, we will keep in contact with you or your nominated carer. You can join our register online or contact our customer helpline on 08457 643 643.