Transmission & Distribution

The Transmission and distribution business is also concerned with handling the day to day operation of our distribution system. This involves providing customer support services covering 24 hours, 365 days a year to every home, business and organisation throughout Northern Ireland. Our commitment to customer service excellence is externally recognised through our achievement of the Charter Mark Award in 2000. For further information and advice please see our Customer Care section.

During 1999, over £12 million was invested in a new customer service system which included a new state of the art Trouble Management call handling system enabling us to efficiently handle customer enquiries during severe weather conditions and emergency situations. Our current power cut information section gives up to date information on emergency fault situations.