One of Northern Ireland Electricity’s main priorities is to ensure that you have a safe and reliable supply of electricity. We know that any interruption to your electricity supply can be inconvenient. While it is impossible for us to totally prevent faults on the electricity network, we will do everything possible to restore supplies as quickly and safely as possible.

For more information about key issues affecting your electricity supply please click on the leaflets below. [Links open in new window]

General Information

• Code of Practice - Making a Complaint
• Customer Charter
• Customer Standards of Service

The above leaflets will soon be available in a range of different languages.

Customer Advice Leaflets

• Disruption to electricity supplies
• Planned Interruptions to your Electricity Supply
• How to Protect Electrical Appliances
• Response to Storms
• Birds and the Electricity Network
• Join NIE's Critical Care Register