| Q.
|
What
do I do if the electricity goes
off? |
| A.
|
Click
here to find out about
Supply Interruptions. |
|
|
| Q.
|
I
am moving house/premises, what
do I need to do? |
| A.
|
It
is very important to let Northern
Ireland Electricity know you
are leaving your current address
and/or are moving to a new address.
This is easy. The process is
quite simple and will only take
a few minutes.
You can do this on line by clicking
here or by phoning our
Customer Helpline on 08457
455 455.
If you are doing this online,
on the day of your move you
will need to let us have your
final reading from the address
you are leaving. If you are
moving to a new address you
must provide us with a meter
reading on the day you move
in.
We
would advise you that if you
do not do so you may be paying
for electricity used by someone
else.
|
| |
|
| Q.
|
Why
do I get estimated bills? |
| A.
|
A
meter reader from Northern Ireland
Electricity calls to read your
meter 4 times a year approximately
every 91 days. If the meter
reader is unable to get access
to read your meter, a yellow
card will be left to notify
you he has called. NIE provide
a 24 hr service whereby you
can phone us with your meter
reading within one day of having
missed our Meter Reader.If you
do not contact us with a reading
an estimated bill will be sent
to you.
To
ensure you receive an actual
bill, please contact us either
by;
1. Web please Click
here to submit your
meter reading
2. Email at meter.reading@nie.co.uk
3. Phone on our Customer Helpline
on 08457
455 455. Please
allow us to help you by avoiding
our peak time 9am-11am Monday
to Friday.
|
| |
|
| Q.
|
What
do I do if I receive an estimated
bill? |
| A.
|
If
this is your first estimated
bill and the estimate is approximately
what you have used, please pay
the bill in your usual way.
There is nothing wrong with
receiving an estimated bill
because we will get an accurate
meter reading next quarter which
will balance out the bill.
If you think the bill is wrong,
it is important you contact
us
1.
Email at meter.reading@nie.co.uk
2. Phone on our Customer Helpline
on 08457
455 455. Please
allow us to help you by avoiding
our peak time 9am-11am Monday
to Friday.
|
| |
|
| Q. |
How
many estimated bills am I allowed
to have? |
| A. |
To
help us keep your bill accurate
we must obtain one actual meter
reading a year. |
| |
|
| Q. |
How
can I pay my bill? |
| A. |
Northern
Ireland Electricity provides
a number of payment methods,
which are designed to make paying
for your electricity bill easier.
For more details please click
here |
| |
|
| Q. |
Do
you make any special provision
for the hard of hearing? |
| A. |
As
part of our Customer Care register
we provide a Text phone service
for our customers who are hard
of hearing or deaf. If you have
any problems contact our 24
hour Minicom Service on 08457
147128. To find out
more about our Customer Care
Register please click
here |
| |
|
| Q. |
Do
you make any special provision
for visually impaired people? |
| A. |
Through
Northern Ireland Electricity's
Customer Care Register we offer
a number of services to customers
who are visually impaired. Such
services include :-
A large print bill -
We will send you a copy of your
bill in large print.
A
Braille bill - We will
send you a copy of your bill
in Braille.
A talking bill - We
will phone and explain your
bill details, if you have
any problems we can discuss
them.
To
find out how to register for
these services please click
here
|
| |
|
| Q. |
Do
Northern Ireland Electricity
make any special provision for
the elderly? |
| A. |
NIE
provide a range of services
to any of our customers with
special needs including the
elderly. To find out more, please
click
here |
| |
|
| Q. |
How
do I get a new electricity supply? |
| A. |
To
get a brand new supply you
will need to contact us as
early as possible in the planning
process. There are a lot of
details to be included in
your plans and it is important
for both you and us to have
these included as early as
possible.
If
you want to get a new supply
on line click
here.
|
| |
|
