We have ‘Quick Step Guides’ to our Codes of Practice which provide advice on a range of topics. To view or download these please click on the title below:  

Paying for your electricity Using your Keypad meter Using Energy efficiently in your home Economy 7 Making a complaint Customer Care (services for the elderly and people with disabilities) Critical Care (services for those with life supporting electrical equipment)

These publications are also available in several languages including Irish, Chinese, Portuguese, Urdu, and Arabic. To order copies please e-mail homeenergy@nie.co.uk