Doorstep Service

If you have a hearing problem please tell us, we will know to knock louder and speak clearly when we call to read your meter.

If you have a mobility problem please tell us, we will know to allow more time at the door.

Password Scheme

If you are worried about letting strangers into your home, you can give us a password to use each time we call. Please choose a password you will remember for example a pets name.

Services for our customers who are partially sighted or blind

	A large print bill - We will send you a copy of your bill in large print
	A Braille bill - We will send you a copy of your bill in braille
	A Talking bill - We will phone and explain your bill details, if you have any problems we can discuss them

Text phone Service for our customers who are hard of hearing or deaf

24 Hour Minicom Service 08457 147128

Carers Contact Service

If someone helps look after your bills and you would like us to post the bills directly to them, let us know, we can also contact them if we need you at any time.

Meter Re-location Service

If your meter is in a place that makes it difficult to read and you would like us to move it, please let us know. Also if you have a dial meter which you find hard to read let us know and we will replace it with an easy-to-read meter.

If it is necessary we can arrange a visit to your home and give advice on all aspects of using electricity including electric heating and water heating.

To register please click here.