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Privacy

Northern Ireland Electricity Limited (NIE) respects your right to privacy and complies with our obligations under Data Protection legislation. The purpose of this Web Site Privacy Policy is to outline how we deal with any personal data you provide to us while visiting this web site. If you are unhappy with this Web Site Privacy Policy you should not use this web site.

By visiting this web site, you are accepting the terms of this Web Site Privacy Policy. Any external links to other web sites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other web sites.

How information is collected

NIE collects information through this web site from you in three ways:

  1. email
  2. web technical logs
  3. web forms

Email

If you choose to contact NIE by email, your details will be used only for the purposes for which you intended. When your email has been actioned, the original message will be retained by NIE for a reasonable period of time.

Note: Email is not a fully secure method of communication. If there are details which for any reason you do not wish to send via email, you should contact NIE by post or telephone. Contact details may be found on the contact us section of this web site.

Web technical logs

Technical details of your visit to this web site may be recorded for business reasons. None of this information can be used to ascertain your identity. This web site uses Google Analytics, a web analytics service provided by Google Inc. (‘Google’). Google Analytics uses ‘cookies’, which are text files placed on your computer, to help NIE analyse how the site is used.

The information generated by the cookie about your use of the web site (including your IP address) will be transmitted to and stored by Google. NIE will use this information for the purpose of evaluating your use of the web site, compiling reports on web site activity for web site operators and providing other services relating to web site activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this web site.

By using this web site, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

The following technical details are recorded:

  1. IP addresses;
  2. web search terms;
  3. browser-type used and operating system.

This technical information will only be used for statistical and other administrative purposes.

Web forms

Web forms may be used to submit queries and other communications to NIE such as submitting a meter reading. Details collected by web forms will be retained by NIE for a reasonable period in accordance with legislation.

Data protection

If you wish to find out more about how NIE manages issues of web site data protection, please contact us. If you wish to find out more about data protection please visit the Information Commissioner’s Office – Northern Ireland web site [opens in a new window].

Types of information collected

We retain two types of information:

  1. Personal data - This is data that identifies you or can be used to identify or contact you and may include your name; address; email address; user IP addresses in circumstances where they have not been deleted clipped or anonymised; telephone number, and critical care registration information. Such information is only collected from you if you voluntarily submit it to us.
  2. Non-Personal data - Like most web sites, NIE gathers statistical and other analytical information collected on an aggregate basis of all visitors to our web site. This non-personal data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our web site.

Purposes for which we hold your Information

Non-personal data

We use the Non-personal data gathered from visitors to our web site in an aggregate form to get a better understanding of where our visitors come from and to help us better design and organise our web site.

Cookies

This web site uses “cookie” technology. A cookie is a piece of text stored by the browser on your computer, at the request of our server. We may use cookies to deliver content specific to your interests and to save your personal preferences so you do not have to re-enter them each time you connect to our web site – our cookies are not available to other web sites. Cookies are desirable for some functionality available on the NIE web site. No personal information is recorded, and the cookies – apart from Google Analytics cookies that are used to track repeat visits - are automatically deleted when you log out or close your browser. You are always free to decline our cookies, if your browser permits, or to ask your browser to indicate when a cookie is being sent. You can also delete cookie files from your computer at your discretion. Note that if you decline our cookies or ask for notification each time a cookie is being sent, this may affect your ease of use of this web site.

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.

Personal data

The personal data you provide to us may be used for the purposes of processing meter reading details submitted by you; responding to your communications such as complaints, critical care registrations and generation connection registrations; or sending you an NIE newsletter if you have confirmed a subscription to our mailing list.

We may share the information we have about you with relevant industry organisations including electricity suppliers based on agreed industry processes.  We may also pass information about you to our agents and service providers when relevant to NIE and our activities. 

We may also share this information for the purposes of obtaining, maintaining and exchanging information on meter points, reporting to the Utility Regulator and government departments or by reasons of law or other arrangements applying to NIE and our activities.

Security

The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. Your personal data is held on secure servers hosted. We will take all reasonable steps (including appropriate technical and organisational measures) to protect your personal data.

Updating, verifying and deleting personal data

You may inform us of any changes in your personal data, and in accordance with our obligations under the Data Protection Act 1998 we will update or delete your personal data accordingly. To find out what personal data we hold on you or to have your personal data updated, amended or removed from our database, please contact us or send us an email to customercontact@nie.co.uk. Any such data subject requests may be subject to the prescribed fee.

Sale of business

We reserve the right to transfer information (including your personal data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company. We would do so provided that the third party agrees to adhere to the terms of the Website Privacy Policy and provided that the third party only uses your personal data for the purposes that you provided it to us and complies with the Data Protection Act 1988. You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-out.

Changes to the Web Site Privacy Policy

Any changes to this Web Site Privacy Policy will be posted on this web site so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use personal data in a manner significantly different from that stated in this Web Site Privacy Policy, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in the new manner.

Northern Ireland Electricity Limited - Registered in Northern Ireland - Registered No: NI26041
Registered Office: 120 Malone Road, Belfast, BT9 5HT