Codes of practice

At Northern Ireland Electricity, our main priority is to ensure that you have a safe and reliable supply of electricity. We know that any interruption to your electricity supply can be inconvenient.

While it is impossible for us to totally prevent faults on the electricity network, we will do everything possible to restore supplies as quickly and safely as possible.

For more information you can read more about:

• our customer standards
• making a complaint

Alternatively you can click on a leaflet in your language below [links open in new window].

• customer charter in Cantonese [143kB, PDF format]
• customer charter in Czech [42kB, wordformat]
• customer charter in Irish [47kB, word format]
• customer charter in Lithuanian [56kB, word format]
• customer charter in Polish [42kB, word format]
• customer charter in Portuguese [177kB, word format]
• customer charter in Romanian [43kB, word format]
• customer charter in Russian [56kB, word format]
• customer charter in Tetum [31kB, word format]
• customer chater in Ukrainian [50kB, word format]
• customer charter in Urdu [147kB, PDF format]

Making a complaint

• making a complaint - Cantonese [114kB, PDF format]
• making a complaint - Czech [38kB, word format]
• making a complaint - Irish [32kB, word format]
• making a complaint - Lithuanian [56kB, word format]
• making a complaint - Polish [40kB, word format]
• making a complaint - Portuguese [153kB, word format]
• making a complaint - Romanian [36kB, word format]
• making a complaint - Russian [40kB, word format]
• making a complaint - Tetum [34kB, word format]
• making a complaint - Ukrainian [44kB, word format]
• making a complaint - Urdu [94kB, word format]